Help & Support
We usually reply within 2 business days.
Email raas.entertainments@gmail.com. For ticket questions, include your ticket code (it starts with RH-) and the email you booked with.
Common questions
Where are my tickets?
Open the app and tap the Tickets tab. Each booking shows a QR code and a ticket code. We also email a Stripe receipt for paid tickets.
How do I get in at the door?
Show the QR code from the Tickets tab. Staff scan it once, and each ticket works for one entry. If the code won't scan, staff can type in the ticket code instead.
Can I cancel or get a refund?
Tickets can't be cancelled or refunded if you change your mind. If an event is cancelled, you'll get a refund, including the booking fee. If it's significantly changed and you can't go, contact us. See our Terms of Use.
What is the booking fee?
Paid tickets include a small booking fee, a percentage of the ticket price, which covers payment processing and running Raas Hub. It's always shown at checkout before you pay.
My payment failed, or I was charged but have no ticket
Payments can take a moment to confirm. Pull down to refresh the Tickets tab after a minute. If the ticket still isn't there, email us with the email address you used. We'll never charge you for a ticket you don't receive.
How do I save or remove a card?
Go to Profile, then Payment Methods. Cards are stored securely by Stripe, and Raas Hub never sees your full card number.
I'm not receiving my sign-in code
Check your spam or junk folder, and wait a minute before asking for another code. Codes expire after a short time, so use the newest one. You can also sign in with Google.
How do I report a post or block someone?
Tap the ⋯ on any post and choose Report post or Block user. Blocked users' posts are hidden from you. We review every report.
How do I delete my account?
In the app: Profile, then Privacy & Security, then Delete account. Without the app, use our account deletion form.