Delete your Raas Hub account
App: Raas Hub · Developer: Raas Entertainment, Sydney, Australia
Quickest: in the app
Open Raas Hub, go to Profile, then Privacy & Security, then Delete account, type DELETE and confirm. Your account is deleted straight away.
Without the app
Fill in this form with the email address you use for Raas Hub. To protect your account, we'll email that address to confirm before deleting anything. We'll complete the deletion within 30 days, usually much sooner.
Or email raas.entertainments@gmail.com from the address on your account, with the subject "Delete my Raas Hub account".
Delete some of your data, and keep your account
You don't have to delete your account to remove things. In the Raas Hub app:
- Posts, photos and audio: tap the ⋯ on your post and choose Delete.
- Saved cards: Profile, then Payment Methods, then the bin icon next to a card.
- Profile details (photo, phone, date of birth, gender, suburb, postcode, interests): Profile, then Edit Profile. Clear a field and tap Save.
- Marketing emails: turn off "Raas Hub news and offers" in Edit Profile.
To have anything else deleted (for example comments or game scores), email raas.entertainments@gmail.com from the address on your account and tell us what to remove. We'll do it within 30 days. Payment records we must keep by law (see below) can't be removed early.
What gets deleted
- Your account, profile, photo and details
- Your tickets and booking history in the app (tickets for upcoming events stop working)
- Your posts, photos, audio, comments, likes and "Going" RSVPs
- Your quiz and game scores
- Your saved cards (removed from Stripe)
What we keep, and for how long
- Payment records (amount, date, payment reference) are kept for up to 7 years where Australian tax and accounting laws require it. Our payment processor, Stripe, also keeps payment records under its own legal obligations.
- Events and news posted by organisers stay in the app, without their name attached.
See our Privacy Policy for more.